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Service FAQ's

This differs based on your location and because we ship internationally, this would be difficult to answer here. You can either track your order or refer to our shipping policy for estimated times.

Yes it is and you can follow your order's status here.

That's not a problem, just contact us and we will see if we can find your pod for you.

Firstly you should contact us, we are always here to talk to. In most cases we will send you out a replacement providing it is within 30 days of purchase. 

Of course, but this needs to happen before the order is dispatched. Contact us as soon a possible to do this.

Sure, but to do so you need to let us know before the products get dispatched. Contact us as soon a possible to do this.

We do and we have done yes. Our wholesale prices are incredibly competitive. Contact us with your requirements and we will respond with a price along with a unique discount code for your purchase.

Coffee Pod FAQ's

Our pods are designed to be a little bit shorter than the single use ones. That way when you close your machine, it fits just right and nothing gets damaged. Instead of getting pierced like a normal capsule, there are small holes in the capsule that allow water to enter and coffee to come out. 

Yes. They can either be rinsed out under warm water or popped into your dishwasher. They are incredibly durable do you don't need to worry about damaging them.

Them can be a little tricky to start with but after a few attempts you will should know how to get a good coffee out of them. We strongly recommend you purchase the tamper to go with them in order to apply the perfect press to it. We also provide coffee grinders, which help a great deal for those coffee fanatics.

For more information check out our amazing guide on getting the perfect coffee.

If you take good care of them, they can last up to 10 years!

Occasionally the seals for the Nespresso pod may need replacing due to regular wear and tear, luckily we provide them. It's just a case of taking the old one off and popping the new one on.