Shipping Policy

Because we ship directly from our partners and we want to keep our products affordable for our customers, the expected delivery times vary from one country to another. For the same reason it is possible that packages may arrive in separate shipments per order.

We would kindly ask you to allow a maximum of 30 days for your order to arrive, we call this our 'delivery promise date'. If you would like an update on your order, please contact us and include your order number. You can also track your order here, all you need is your order number and email address.

Refer to our guide below for current delivery time frames and shipping fees for orders over £20.

Shipping Zone Est Time Price
UK Standard: 7-14 days
Express: 3-5 days*
Europe Standard: 14-21 days
Express: 3-7 days*
Oceania Standard: 14-21 days Free

*Only available on selected products

Please note that we cannot be held responsible for any delays caused by:

  • Customs Delays
  • Strikes
  • Weather conditions
  • Errors in your address when order placed
  • When nobody is available to receive the order

We also cannot guarantee that you will not be charged any customs tax or duties when it reaches its destination country. These charges must be met by the recipient of the parcel. For further details of charges, please contact your local customs office.